Lake Arrowhead Homes For Sale & So Much More

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How Do You Decide When Giving Out a Lead/Referral To Another Realtor? THINK CUSTOMER SERVICE.

  Your Lake Arrowhead Realtor would like to share some local Lake Arrowhead Information with you. 

I've had a great problem lately; showing tons of property to new clients. It's a problem I always welcome! However, sometimes a person can only do so much and may have to ask for HELP.

Like yesterday. I had two showings to two new (different) clients/buyers and would be showing property all day, when I got a call from another NEW buyer. This couple has been following my blog for a while and checking out listings and would like to come up (TODAY) and see some homes. I know..I know..they should have given me advanced notice, but they didn't.

Ah, what to do? Well, since I can only juggle so many balls in the air at once, I got on the phone and called a couple of Realtors in my office (one was already out showing property, but the other one was more than willing to take on lead).  Realtors I trust to take care of clients the way I would; with honesty and professionalism. Since I was totally giving up these new clients, you may think, "What do you care who shows these folks property?"  But I DO!

It's very important to me (and my company) that all potential buyers and sellers are treated with respect and thoughtfulness and are given 100% of our BEST service. After all, isn't Real Estate all about customer service? 

ABSOLUTELY, IT IS. Customer Service is KING (or QUEEN)!

 

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Wheeler Steffen Sotheby's International Realty 

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Kat DeLong Copyright © 2007 - 2018
Comment balloon 14 commentsKat DeLong • January 30 2011 11:42AM
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